A ticketing system is the most widespread medium of communication that hosting companies offer to their clients. It is usually part of the billing account and is the fastest way to resolve an issue that requires some time to examine or that has to be forwarded to a system administrator. In this way, all responses added by either party will be stored in the exact same place in case someone else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which goes to say that you will have to sign in and out of no less than 2 accounts to carry out a particular task or to contact the hosting company’s customer support team. In case you desire to administer a couple of domains and each one of them is hosted in its very own account, you’ll need to use even more accounts at the same time. Besides, it might take a significant amount of time for the hosting provider to process your tickets.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared hosting isn’t separate from the hosting account. It is an indivisible part of our all-encompassing Hepsia Control Panel and you will be able to visit it at any given moment with only a couple of mouse clicks, without ever leaving your hosting account. The ticketing system includes a quick-search box, so you can trace practically any ticket that you’ve already sent, if needed. In addition, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to resolve a specific issue even before you submit a ticket. The response time is maximum sixty minutes, which suggests that you can get swift assistance whenever you need it and in case our tech support team recommends that you should do something inside your hosting account, you can do it right away without leaving the Control Panel.