Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our shared hosting isn’t separate from the hosting account. It is an indivisible part of our all-encompassing Hepsia Control Panel and you will be able to visit it at any given moment with only a couple of mouse clicks, without ever leaving your hosting account. The ticketing system includes a quick-search box, so you can trace practically any ticket that you’ve already sent, if needed. In addition, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to resolve a specific issue even before you submit a ticket. The response time is maximum sixty minutes, which suggests that you can get swift assistance whenever you need it and in case our tech support team recommends that you should do something inside your hosting account, you can do it right away without leaving the Control Panel.