One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how exactly does it enhance user experience?
If you have a site, a problem could always emerge and it does not automatically have to be connected to the hosting service itself. For example, something could go wrong when you update a web application or some vital data could be modified or deleted unintendedly. Irrespective of what the nature of the problem may be, you will need to touch base with the respective help desk team and request them to recover a backup or to help you deal with the problem that you’re struggling with. How timely they will do it will determine the interval of time that your sites will be offline. For specific sites such as community websites or web stores, an extended outage period can often mean losing clients and money. That’s why, it’s of critical importance that you use the services of a hosting company that provides not only a very good support service, but also a timely one.
One-Hour Response Guarantee in Shared Hosting
Our shared hosting feature a one-hour reply guarantee, so no matter what enquiry or obstacle you may have, we’ll always be there to lend a hand. In reality, it seldom takes more than 30 minutes to get an issue solved or an enquiry answered, and this is valid for both technical and sales matters. Our help desk staff reps will be at your disposal 24x7, even on legal holidays and weekends, which implies that you’ll obtain swift support at any time. We realize how priceless time can be, so by the time we reply to your trouble ticket or email, we will have probed into the matter and, if we haven’t resolved it, we’ll provide you with more info about what you have to do on your end – when the case demands this. With our support service, you can be certain that there will be someone to lend you a helping hand right away, regardless of what time it is.