You can find a lot of shared hosting providers on the market today, but many of them are resellers who have limited resources, particularly when it comes to support. One of the ways to distinguish them is the option to reach the company over the phone. The type of support that you can receive via this method of communication may vary depending on the supplier - several of them provide you with expert telephone support, many others offer basic and customer support only because some issues are more time-consuming and it's a lot less difficult to be resolved via a ticket, particularly when the situation needs to be escalated. However, it is good to know that you can get in touch with your web hosting provider since there are various small matters which can be resolved easily and in a timely manner with a call, not mentioning that you can get more information regarding the services before you become a customer.
Phone Support in Shared Hosting
Since we have live telephone support 14 hours daily, you're able to get in touch with us and talk to our customer support representatives to get more info about all of the shared hosting that we offer and make sure that our servers meet the system requirements for your web sites prior to purchasing anything. For your convenience, we have phone numbers on 3 continents and you are able to call the one closer to you - in the USA, the United Kingdom or Australia. In case you are already a customer, you will be able to give us a call about general and billing issues, and about some tech ones. If the issue is strictly technical or it needs more time to analyze, you'll have to use our ticketing system, which will allow both you and our technical support crew to keep track of the info provided by each side.