Customer Support Channels
A One–Hour Support Ticket Response Guarantee
We offer a sixty–minute response time warranty for any ticket or e–mail that you submit to our client care team. We’ll quickly reply to all common queries and forward right away the matter to our sysadmins in case additional assistance is required. If you order the Managed Services package, we’ll carry out any of the included services at a time that has been discussed with you beforehand.
A First–Class Customer Service
We’ll be online for you 24x7x365 to reply to any questions that you may have with regard to our Web Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require help with server administration tasks, you can take a look at our Managed Services package, which includes backup disk space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation services
A User–Friendly Help Area
Our Web Control Panel was pre–installed for each dedicated server. Among its characteristics is a very useful integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most of the educational articles in addition video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You can find the instructional articles and the video tutorials in the upper right corner of each section of the hosting Web Control Panel.