Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We offer a 1–hour reaction guarantee with all of our shared hosting packages, which means each help question you send is going to be answered to in less than one hour max. Our support company members are taught to immediately overcome any case and to provide you with timely guidance on any difficulty that you possibly have.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us every time necessary. Our team of specialists is going to be on the web for you 24x7x365 to react to all your queries and to solve any problem you might have. You can easily submit a help and support ticket from the HostMasterG Web Control Panel or send us an email anytime. Also, on working days, you’re able to give us a call or take advantage of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • HostMasterG has incorporated an in depth knowledge base into the Control Panel so its possible to obtain helpful step–by–step recommendations any time. Each part of the Control Panel has its own contextual support area offering a list of how–to articles. We have also organized movies to give you a far better visual representation of the simplest way to accomplish any presented activity.