1 hour ticket response
We are dedicated to providing a rapid and adequate reply to each tech support ticket posted by a client. Our experienced customer service staff representatives will examine your question and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all customer support tickets. As a matter of fact, our average support ticket response time has proven to be 20 minutes.
A Premium–Quality Customer Support Service
Our client service team members possess substantial experience in the shared hosting world and are professional enough to offer a fast solution to your problem. If, however, the situation at hand is not within the competency of a client support engineer, the technical support ticket will be sent to a developer or system administrator for additional assistance.
An Easy–to–Browse Help Center
Included in the Web Control Panel is an intuitive Help Center, which offers various information sources. You can search through a frequently updated knowledge base featuring web hosting account management articles and web site administration articles, check out the how–to video tutorials or examine the F.A.Q. section.